Product Design

ToolsFigma, Sketch, Adobe Illustrator, Premiere Pro

Methods: Ideation, Prototyping, Interaction Design

Team Members : Mehul Shah, Miki (Xue) Bin, Cheyenne Ismailciuc

Duration: Sep 2019 - Dec 2019

Location: Human-Computer Interaction +Design Studio, University of Washington

Overview

Infinite Transit is a public transit application for the autistic community, which provides location-based and contextual guidance to help throughout their transit journey. Our goal was to successfully guide autistic adults that are inexperienced riders from their location to their desired destination.  

Design Process

Throughout these 13 weeks, my team and I divided our research and design process into three primary categories:

1

Research / 4 wk

Stakeholder Mapping

Literature Study

Probes

Surveys

Popular Media Scan

Observation

2

Ideation / 5 wk

Concept Organization

Storyboarding

Down Selection

Paper Prototyping

User Flows

Information Architecture

3

Prototyping / 4 wk

Collaborative Brainstorming

Low-Fidelity sketching

Mid-Fidelity Wire framing

High-Fidelity + Motion

Specifications

Style Guides

Problem Space

For our Ideation Studio we were challenged to work on a problem space related to changing human behaviors. Where we wanted to explore that topic through three lenses: mental health, public engagement, and emerging technology. Our curiosity lead to the question of:

"How might we help autistic adults achieve independence through learning transit etiquettes when riding public transportation?"

A public transit application for the autistic community, by providing location-based and contextual guidance to help throughout the transit journey.

Research

Autism is refers to a broad range of conditions characterized by challenges with social skills, repetitive behaviors, speech and nonverbal communication. We gathered our research reflecting this problem space:

3.5 Million Americans live with Autism Spectrum Disorder

½ Million Will Enter Adulthood 

Autistic people are also characterized to have heightened social anxieties

Autistic people have the same travel demands everyone has

There are limited resources for Autistic people in regards to public transportation

Paratransit

Transportation Training

Relatives Driving

From academic writings, statistics, participant surveys, and interviews with UW Autism Center's psychologists and autistic adults, we learned that the current resources available to our users rendered them unprepared for independent travel both emotionally and practically.

Insights

Through cultural probes, surveys, in-person interviews, and secondary research, we gained valuable insights about our user group and the problem scope that needs to be highlighted:

Autistic people may have a harder time orienting themselves in a public space

There is already a community of Autistic people sharing their daily experiences, trials and successes on platforms such as Reddit and Twitter

67% of participants in our survey say that they feel relief once getting off their bus ride

Autistic people need explicit, clear instructions when going through their transit journey

Even though autistic people may feel the need to give context to other passengers when riding transit, exposing their condition may make them feel uncomfortable

Ideation + Prototyping

After identifying the critical pain points, we ideated over 90 different concepts. From these ideas, we downselected to three concepts that specifically respond to our users' needs and focused on easing their transit anxieties. 

Wireframe

Solidifying these concepts, we developed wireframes to represent each user flow. The three flows represent how an autistic adult would review contextual guides before, build muscle memory through gamified tasks during, and share their experience with other fellow community members after their transit journey

Contextual Guides

Community Forums

Gamification

User Testing

Testing our prototype with participants, we quickly gained more insight into our user group's mental model. Because of their need for explicit instructions, simple distractions and vague visuals hinder usability. From this feedback, we reassessed our design response. 

1

Users had difficulty in navigation

All participants expressed their dislike for the cartooned visuals, being both childlike and vague in context.

2

Game like experience was distracting

Gamifying the experience was fun for some, but participants expressed worry about it being a distraction.

3

Users liked sharing their experiences

Majority of participants, who engage with their community, strongly favor sharing opinions and ideas with others.

Most prevalent app issues found from user testing

User Flow

While developing our rough prototype, we simplified the user journey into a flow chart. Now focusing on three main actions, the user can use the app to learn about their commute, track their journey with a guide, and contribute back to their community.

Final Designs

From our user testing results, we developed our final app designs. In our final solution, we made sure to cater towards the wide spectrum of autistic users and their public transit needs.

Key path prototypes

Final Concept

By providing autistic adults reassurance before and during their transit ride through the use of location-based and contextual guides, this user group will have the confidence to ride independently to their destination. 

Navigation

Contextual Guidebooks

Toggle on the navigation page allows the user to switch between tracking and the guidebooks while on route through their ride.

Includes a Search Bar to discover different guidebooks and guidebooks content.

Guidebook cards indicating the different sections of the guidebook to provide a sense of reassurance to the users.

Bottom navigation bar allows user to quickly toggle between tracking and contributions.

Card Title greets the user while asking for their destination.

A List of Favorites for the user to establish from the Search Bar and select from when deciding on a destination.

Highlighted bus number on the route overview for the user to know which bus line they will be taking to their destination.

A Breakdown of Bus Number and Time to Destination as well as the time allotted for walking and riding respectively.

Calling for help

A Request Help Button when the user is panicked or needs assistance during their transit ride.

A Request Help Notification, prompted only when clicking the Request Help Button on the main map screen, will provide the user information about locating a potential passenger willing to help the user during their transit ride.

An Infinite Connection, marked by both user’s profiles, references their close proximity and their having met.

A Confirmation Button allowing the user to confirm they have met the other user who is to help them in their transit journey.

Infinite Transit

Product Design

ToolsFigma, Sketch, Adobe Illustrator, Premiere Pro

Methods: Ideation, Prototyping, Interaction Design

Team Members : Mehul Shah, Miki (Xue) Bin, Cheyenne Ismailciuc

Duration: Sep 2019 - Dec 2019

Location: Human-Computer Interaction +Design Studio, University of Washington

Overview

Infinite Transit is a public transit application for the autistic community, which provides location-based and contextual guidance to help throughout their transit journey. Our goal was to successfully guide autistic adults that are inexperienced riders from their location to their desired destination.  

Design Process

Throughout these 13 weeks, my team and I divided our research and design process into three primary categories:

1

Research / 4 wk

Stakeholder Mapping

Literature Study

Probes

Surveys

Popular Media Scan

Observation

2

Ideation / 5 wk

Concept Organization

Storyboarding

Down Selection

Paper Prototyping

User Flows

Information Architecture

3

Prototyping / 4 wk

Collaborative Brainstorming

Low-Fidelity sketching

Mid-Fidelity Wire framing

High-Fidelity + Motion

Specifications

Style Guides

Problem Space

For our Ideation Studio we were challenged to work on a problem space related to changing human behaviors. Where we wanted to explore that topic through three lenses: mental health, public engagement, and emerging technology. Our curiosity lead to the question of:

"How might we help autistic adults achieve independence through learning transit etiquettes when riding public transportation?"

Solution

A public transit application for the autistic community, by providing location-based and contextual guidance to help throughout the transit journey.

Research

Autism is refers to a broad range of conditions characterized by challenges with social skills, repetitive behaviors, speech and nonverbal communication. We gathered our research reflecting this problem space:

3.5 Million Americans live with Autism Spectrum Disorder

½ Million Will Enter Adulthood 

Autistic people are also characterized to have heightened social anxieties

Autistic people have the same travel demands everyone has

There are limited resources for Autistic people in regards to public transportation

Paratransit

Transportation Training

Relatives Driving

From academic writings, statistics, participant surveys, and interviews with UW Autism Center's psychologists and autistic adults, we learned that the current resources available to our users rendered them unprepared for independent travel both emotionally and practically.

Insights

Through cultural probes, surveys, in-person interviews, and secondary research, we gained valuable insights about our user group and the problem scope that needs to be highlighted:

Autistic people may have a harder time orienting themselves in a public space

There is already a community of Autistic people sharing their daily experiences, trials and successes on platforms such as Reddit and Twitter

67% of participants in our survey say that they feel relief once getting off their bus ride

Autistic people need explicit, clear instructions when going through their transit journey

Even though autistic people may feel the need to give context to other passengers when riding transit, exposing their condition may make them feel uncomfortable

Ideation + Prototyping

After identifying the critical pain points, we ideated over 90 different concepts. From these ideas, we downselected to three concepts that specifically respond to our users' needs and focused on easing their transit anxieties. 

Wireframe

Solidifying these concepts, we developed wireframes to represent each user flow. The three flows represent how an autistic adult would review contextual guides before, build muscle memory through gamified tasks during, and share their experience with other fellow community members after their transit journey

Contextual Guides

Community Forums

Gamification

User Testing

Testing our prototype with participants, we quickly gained more insight into our user group's mental model. Because of their need for explicit instructions, simple distractions and vague visuals hinder usability. From this feedback, we reassessed our design response. 

1

Users had difficulty in navigation

All participants expressed their dislike for the cartooned visuals, being both childlike and vague in context.

2

Game like experience was distracting

Gamifying the experience was fun for some, but participants expressed worry about it being a distraction.

3

Users liked sharing their experiences

Majority of participants, who engage with their community, strongly favor sharing opinions and ideas with others.

Most prevalent app issues found from user testing

User Flow

While developing our rough prototype, we simplified the user journey into a flow chart. Now focusing on three main actions, the user can use the app to learn about their commute, track their journey with a guide, and contribute back to their community.

Final Designs

From our user testing results, we developed our final app designs. In our final solution, we made sure to cater towards the wide spectrum of autistic users and their public transit needs.

Key path prototypes

Final Concept

By providing autistic adults reassurance before and during their transit ride through the use of location-based and contextual guides, this user group will have the confidence to ride independently to their destination. 

Navigation

Contextual Guidebooks

Toggle on the navigation page allows the user to switch between tracking and the guidebooks while on route through their ride.

Includes a Search Bar to discover different guidebooks and guidebooks content.

Guidebook cards indicating the different sections of the guidebook to provide a sense of reassurance to the users.

Bottom navigation bar allows user to quickly toggle between tracking and contributions.

Card Title greets the user while asking for their destination.

A List of Favorites for the user to establish from the Search Bar and select from when deciding on a destination.

Highlighted bus number on the route overview for the user to know which bus line they will be taking to their destination.

A Breakdown of Bus Number and Time to Destination as well as the time allotted for walking and riding respectively.

Calling for help

A Request Help Button when the user is panicked or needs assistance during their transit ride.

A Request Help Notification, prompted only when clicking the Request Help Button on the main map screen, will provide the user information about locating a potential passenger willing to help the user during their transit ride.

An Infinite Connection, marked by both user’s profiles, references their close proximity and their having met.

A Confirmation Button allowing the user to confirm they have met the other user who is to help them in their transit journey.

Guided navigation prompt + Review Context Guides

The Progress Card encompasses the information the user needs to gain insights into their journey on their ride, including ETA, contextual guides, locations, and a request to measure the level of helpfulness of the contextual guide.

The Carousel Cards allowing the user to view a standard contextual guide while being able to swipe through each card as the main interaction.

Stamp indicates the user’s experience level through the transit experience.

Helpful/ Not Help Buttons provide the user with the ability to give rating to the provided contextual guide.

Sharing Experience + Edits

Text can be edited to reflect the action needed to be taken on the transit journey.

An “Edit Text” Button allowing the user to edit the text in a contextual guide.

An “Edit Image” Button allowing the user to edit the image in a contextual guide.

A Next Button for the user to follow through on the next steps of editing the contextual guides.

Contributions 

The Contribution Level Button directs the user to view their level as a contributor.

The Sections Tab allows the user to shift between their contributions, whether that be edits, posts, or reports.

An Affirmation Notification noting the user that their recent edit has been successfully posted.

Conclusion

We found that these feature was really useful to the user base we tested with. It gave them a sense of trust and guidance at every step of traveling in public transport.

Reflecting on the results we are looking into connecting our user group with allies of the community while also thinking about inclusivity. Since it’s unrealistic to expect two autistic people to ride the same bus in the same direction at the same time, we need to think of other stakeholders to be a resource when in need of help. Allies of the community are one group we would like to test with.